Dear Sir or Madam, I need a birth certificate to authenticate a document. I wanted to order it via the e-portal, but it didn't work. It stopped when I selected the payment option. As I have no options (I have a personal account with Delavska Savings Bank), I will have to take the plunge and go to the Administrative Unit in person to submit my request. I therefore suggest that the developers of the programme add another way to pay for the service, which could be called "payment to TRR", with details of where to pay for the service. Or a new window would open with a completed payment slip. The customer can pay this through their bank's online banking, at the post office or at the bank. Once the payment has been accounted for by the relevant body's accounting department (this can take no more than a few days), the body issues the required certificate.