I believe that civil servants who directly implement the rules could also make good suggestions for removing administrative obstacles and making them more customer-friendly. Why? Because they are more familiar with the legislation they are obliged to implement, and sometimes in doing so they may notice inconsistencies in the rules and so on, which can put both the client and the official who wants to work correctly and lawfully in a bad mood. This can lead to different professional or non-professional interpretations and thus to different implementation in practice. The Ministry could therefore develop a similar portal for civil servants. In the upgrading of the system, the useful suggestions of the PSCs could also be one of the criteria for the evaluation of civil servants (this could at least be one of the measurable criteria for the evaluation of PSCs, rather than, as at present, being evaluated simply by personal feelings - by facades; of course, I hope not everywhere). The fact is that so-called administrative barriers exist within the public administration as well and depend on the specific personality traits of the superiors - the procedure for various ideas and initiatives by the implementers of the rules themselves is too difficult and therefore not effective or even likely to be effective. Many people pass their ideas on to their superiors, who may not understand them or who may take them on. You may even be bullied and end up on sick leave, but the Ministry has no system to detect such and similar phenomena, because all positive legislation is based on this, or on the assumption that management is infallible and ideal and therefore free to act in the sense of 'Kadija pisses you off, Kadija pisses you off'. But for the Ministry to protect the bullied worker (we know who is bullied and who can be bullied in the civil service, where there is no profit motive, as in business) - we civil servants can only dream of that for the time being. It is just that just as the crisis has brought incompetent and egotistical leaders in the economy, so it may happen in the future in the non-economy, and it would be better to detect such negative phenomena earlier. LP