Area: Sociala
Competent authority: MDDSZ
EZU URL: .nan
Initiative ID: 46
Initiative accepted and completed: '2012-09-26'
Initiative classified in EZU: .nan
Initiative forwarded in response: '2012-09-19'
Initiative published: '2012-09-19'
Initiative submitted: '2012-09-11'
Response from the competent authority: 'We have received your request to provide your
  views on a citizen''s petition for the abolition or reorganisation of the Employment
  and Social Work Centres, which focuses primarily on the inappropriate attitude of
  public employees towards people in social need, and also proposes the establishment
  of an online petition and complaint facility for the functioning of the institutions.In
  line with the above, we would like to inform you that we stand by our reply to the
  petitioner in a similar case, in which we would like to explain in more detail the
  role of the Employment Service and the social work centres in ensuring that social
  problems are addressed. The above-mentioned institutions do, in fact, carry out
  the function described, but we are of course aware that there is still room for
  improvement in this respect; moreover, we would like to reiterate that the relationship
  between people in a difficult social situation and the professional staff of the
  above-mentioned institutions inevitably gives rise to various tensions and conflicts,
  not least as a result of the reduction in social rights for the sake of ensuring
  fiscal stability and the shortage of jobs as a consequence of the recession that
  has been going on for several years now, for which, of course, the staff of the
  Employment Service and the social work centres cannot be blamed alone. With regard
  to the proposal to set up an online application through which citizens could submit
  their suggestions and complaints regarding the work and attitude of public officials,
  we would like to clarify that this possibility already exists on the website of
  the Employment Service of the Republic of Slovenia (hereinafter: the Service), either
  on the website or via the contact centre at the toll-free telephone number. 080
  22 55; through the latter, the Institute has established an effective communication
  channel aimed at improving the quality and accessibility of the Institute''s services,
  thereby increasing the satisfaction of users, who spend less time searching for
  the necessary information and relevant services. Customers can furthermore address
  specific complaints directly to the Director-General of the Institute at info@ess.gov.si.
  The Director-General is responsible for the work and customer relations of the Institute
  and, in accordance with the Statutes of the Institute, is responsible for organising
  and managing the work and operations of the Institute. The Ministry of Labour, Family
  and Social Affairs, in accordance with the Labour Market Regulation Act (Official
  Gazette of the RS, St. 80/10, 40/12-ZUJF), carries out inspections of the providers
  of measures under this Act (including the Institute), which include in particular
  inspections of status matters, the legality of operations, and the professionalism
  and quality of the work.Furthermore, it should be clarified that any client may
  forward his/her opinion or complaint about the work or attitude of a professional
  employee of a social work centre directly to the competent social work centre or
  by e-mail directly to the Ministry of Labour, Family and Social Affairs gp.mddsz@gov.si.,
  where each case is examined and, if necessary, forwarded to the social inspectorate.'
Text file: 46.txt
Title: Proposal for the reorganisation of CDSs
URL: https://www.stopbirokraciji.gov.si/pobuda/?st=46
