Dear Sir or Madam, I suggest that GURS employees should be held accountable for their work, on which they guarantee their signature, but for the time being this signature is of no value. I suggest that in a prominent place in the public service there should be instructions on how a citizen should act if he/she considers that the action of the authority is unfair (the complaints body should be posted in a prominent place, the complaint can also be charged)Citizens are often lost in the abundance of bureaucracy, we are sent from door to door and finally to a lawyer. All this comes at a huge cost on all sides. Recently I have been experiencing a lot of problems with the functioning or non-functioning of the GURS. A neighbour is encroaching on our land, and it is not a matter of a few centimetres, but specifically about 200 square metres of functional area next to the domestic building. The neighbour is trying to legalise the 3rd illegal building in 30 years (the concrete building has been built for 20 years). We have lost some land in the past because of this. Now I suspect that the whole Cadastre is being moved. The inspection does not take any action, the GURS does not feel that there is anything wrong. We have had the plot surveyed quite a few times, including the last time I had a surveyor's plan made to make sure that the old papers were valid. The problem arises because the competent GURS unit does not take our papers into account, but only the filed IDPOS or they put the responsibility on the surveyor involved. Complain to the Chamber of Engineers, get a forensic expert to write an opinion, in any case the court will decide... They don't see the error (they are not allowed to see it because they are not competent to do so?).