I am appalled at the implementation of the Law on the Assertion of Rights from Public Funds, or the so-called Single Application for the Assertion of Rights from Public Funds. Two years the regulation has been in force and in two years users have experienced nothing but a lot of paperwork and a loss of rights. Nobody in their right mind has yet been able to explain to me why multiple decisions are being issued for a single application. It is obvious that the prohibitively expensive IT system is not working. It was to be expected that the competent authority would be the one to assess the rights as they are due to the beneficiaries, after the first application has been made, to establish some order, to prevent abuse.... But no! I am following my colleague's case - she has three children (pupils, students) and every three months she submits a new application because a certain entitlement has expired or her status has changed.
So in the past week she has experienced a whole colloquy around grant applications:
the electronic application does not allow for applicant/user authorisation, another child turned 18 in the middle of the month and the application submitted two weeks earlier from the legal guardian was not submitted properly, the school meals subsidy required a school certificate, etc.
It is also a disaster that one of these decisions was issued after the time for which it was issued had expired. Complaints at second instance are not resolved, and no one reimburses the damage caused to the users.