In practice, it takes a lot of time for the administrative units to certify letters of guarantee, especially when business entities act as guarantors. In practice, it often happens that a guarantor makes a request for the authentication of a letter of guarantee with several persons on it. The client wants the endorsement immediately, but on the basis of the attached letter of guarantee, the employee has to copy all the details of the letter of guarantee back into the endorsement software, which is a major time-waster as it leads to queues and frustration on the part of the persons waiting for the endorsement.
First suggestionThe letter of guarantee form can be obtained from the website of the Ministry of Foreign Affairs. If the user were informed that he could send the completed form to one of the administrative units (e-mail addresses of the administrative units are shown) where he wishes to have the Letter of Guarantee authenticated, the authentication procedures would be considerably shortened.Second proposalThe software would guide (remind) the user when entering the data which information is mandatory and finally inform him/her that he/she can choose the administrative unit to which the completed form will be forwarded (e.g. in pdf format) and where he/she will have the letter of guarantee authenticated.The customer would go to the administrative unit to which he/she has sent the completed letter of guarantee and the staff member would print and authenticate the document.