Area: .nan
Competent authority: MOP
EZU URL: .nan
Initiative ID: 1169
Initiative accepted and completed: '2021-10-06'
Initiative classified in EZU: .nan
Initiative forwarded in response: '2021-10-01'
Initiative published: '2021-10-01'
Initiative submitted: '2021-09-29'
Response from the competent authority: "Reply of the Inspectorate for the Environment\
  \ and Spatial PlanningOn the basis of Article 17 of the Regulation on Administrative\
  \ Operations (Official Gazette of the Republic of Slovenia, No.9/18, 14/20 and 167/20\
  \ - hereinafter referred to as the UUP), the IRSOP would like to provide the following\
  \ clarification in relation to the above-mentioned question of the petitioner:The\
  \ IRSOP explains that the office hours are set in accordance with Article 28(4)\
  \ of the UUP, which stipulates that the inspectorates and their branches have office\
  \ hours on Mondays and Wednesdays from 9:00 to 11:00. In view of the above, it is\
  \ not possible to extend the opening hours.  We further clarify that Article 30\
  \ of the UUP provides for office hours by telephone. The authorities provide office\
  \ hours by telephone throughout the working hours. During office hours by telephone,\
  \ the presence of civil servants is guaranteed, who can provide information in all\
  \ areas of work. The authorities shall make publicly available the telephone number\
  \ at which they provide office hours by telephone.It is not clear from the petition\
  \ which regional unit the petitioner is calling by telephone or writing e-mails\
  \ to, and we therefore suggest that the petitioner forward her previous e-mails\
  \ to the e-mail address gp.irsop@gov.si. The Office will examine the forwarded preliminary\
  \ e-mails and reply to the petitioner within 15 days, in accordance with Article\
  \ 17(1) of the UUP. We would like to further clarify that, even otherwise, we reply\
  \ to questions from customers or applicants in accordance with Article 17(1) of\
  \ the UUP. In the interests of customer satisfaction, we hope that the petitioner\
  \ will follow our suggestion and receive the information she needs in this way.\
  \ We understand the petitioner's wish to receive information and it is in our interest\
  \ that the parties or petitioners are correctly, timely and fully informed about\
  \ the individual cases before our authority.\r\n "
Text file: 1169.txt
Title: Accessibility of environment and spatial planning inspectors
URL: https://www.stopbirokraciji.gov.si/pobuda/?st=1169
