Opening hours are very short - Monday and Wednesday from 9am to 11am. I have been calling all week and the inspector I am looking for is not returning my calls. I cannot get her direct number (well, I can still sort of understand that) and I cannot get her e-mail address. I have written to the general e-mail address and I have not had a reply either. Is there really nothing for me to do but repeat the exercise again next week, and the weeks go by because I do not get a phone call from the inspector in the four hours a week? I mean, I go to work and I cannot be 100% on the phone for my own private business during those four hours. I find that really difficult to accept, especially given that she is deciding on an issue that is very important to me and I need information as soon as possible. I am disturbed by the inaccessibility of people who have the power to decide on essential aspects of our lives. I suggest a greater range of office hours and that the inspector be accessible, at least by e-mail.