Area: Zdravstvo
Competent authority: MNZ, MZ, ZZZS
EZU URL: .nan
Initiative ID: 114
Initiative accepted and completed: '2013-05-13'
Initiative classified in EZU: .nan
Initiative forwarded in response: '2013-04-26'
Initiative published: '2013-04-26'
Initiative submitted: '2013-04-26'
Response from the competent authority: 'Dear Sir or Madam,We have received your comment
  on the procedure for ordering a new health insurance card. We apologise for the
  inconvenience caused by the large number of services provided by the registration
  and check-out service of the Health Insurance Fund. Regarding your proposal to order
  the cards via the Internet, we would like to explain: A health insurance card is
  a public document with which the holder, i.e. the insured person, exercises his/her
  rights under health insurance. In order to prevent any misuse of the card, a written
  request from the insured person is required to order a new card. The person must
  identify himself/herself with an identity document when making the request and sign
  the request. The Institute does not currently have the infrastructure in place to
  accept electronic applications, which would replace personal identification and
  handwritten signatures in full and in accordance with the regulations, so electronic
  ordering of a new card is not possible at this time. The Institute also does not
  allow cash transactions for the payment of a new copy of the cards if the card has
  been damaged, lost or stolen. The Institute is continuously working to modernise
  and simplify the procedures for insured persons. One of the planned future upgrades
  is the creation of solutions that will allow insured persons to order documents
  online. The timeframe for the development of these solutions depends on the available
  resources of the Health Insurance Fund. Insured persons will be informed about the
  new possibilities through the media.'
Text file: 114.txt
Title: Simplification of the procedure for losing a health insurance card from the
  Health Insurance Fund
URL: https://www.stopbirokraciji.gov.si/pobuda/?st=114
