Problem 1) At the beginning of 2020, I submitted an application for a building permit to the Koper Administrative Unit. Legally, I should have received information that the application is complete within 2 weeks, and then a decision on whether the application is approved within a maximum of 2 months. After 10 months of waiting, I have not received any reply, I do not even know what is happening with my application, we call the administrative unit and are constantly directed to another day. According to information from the field, there are huge delays at the Koper administrative unit, and this has been going on for years. As the deadlines are no longer normal and citizens are tired of waiting, there is also a feeling of abuse. If they have one pile of papers in the administrative unit, it is just a matter of when they pick it up, which pile they put it in, who they want to satisfy first, etc...

Solution 1) To resolve doubts about the fairness of the queue, I propose a single information system with a queue, where all applications are published transparently online (can only be with numbers, the date of submission and the number of where you are in the queue). The information system must be controlled to prevent abuse and work through the queue. Technology makes it impossible to validate one application over another.

Solution 2) Of course, we should also measure the efficiency of the administrative unit, which I believe is difficult. I suggest that, if possible, the law on building permits should be adjusted and reset so that someone else who bears responsibility can issue the building permit, say a notary. Notaries are in the business of commerce, the issue of a building permit will have a fixed price and I think that anyone who is building a house will have no difficulty in paying an extra, say, 1000 euros for a building permit. There is a feeling everywhere with the workers in the administrative unit that they are unmotivated, probably underpaid and there is no mechanism to motivate them. For notaries, the motivation is efficiency and profit.

Problem 2) A good acquaintance had a similar problem, as he did not hear anything from the administrative unit for 5 months, so he lodged a complaint about the silence of the authority. At that time the administrative unit immediately got in touch, told the acquaintance that he had an incomplete application, gave him 5 days to sort it out with the architect and because the time limit was too short and he couldn't sort it out (he sorted it out in 7 days) his application ended up at the bottom of the pile (as if it had been issued on the first day). Imagine when you wait for months and they do it after, say, 10 months and you have to wait 10 months again. As I have seen in other proposals, there is a potential economic damage here, because I will be paying X months more rent because of the inability to build. And that is with EUR 1 000 for an apartment and an application that takes 12 months longer than it should, which is EUR 12 000. If we have 100 customers doing this, we are talking about a million. I think that the law is very badly written, allowing time limits longer than 2 months and allowing short time limits the other way. I think it is fair that the citizen does not directly bear the problems of the state authorities on his shoulders. If a citizen can incur EUR 12 000 in additional costs, the state should partly bear these costs, either through the state budget because it will employ and organise the work better, or directly to the citizen. In such cases, it would also be motivating for the State to get things sorted out, because otherwise there is damage, procedures would be changed, approval would be organised differently, etc....
Solution 3) Change the law in the direction that if the administrative unit does not meet the deadlines, the grantor is entitled to compensation or construction. In case the applicant submits an incomplete application, the applicant is granted a 2 month non-binding deadline to complete the application.