Text file: 8068.txt
author: studenecuros
downvotes: 0
end consideration date: 2017-02-14
id: '8068'
number comments: 3
number views: 2661
proposal type: Competent authority response
response: "Response from the Ministry of Infrastructure\n1. According to the passenger,\
  \ the particular journey took a very long time and the bus was not equipped with\
  \ a toilet. As a consequence, the journey was very uncomfortable despite the stop\
  \ in Postojna, etc. The passenger considers it very appropriate that the passenger\
  \ should have a toilet available and that this should be regulated.\n2. The journey\
  \ Ljubljana Koper takes 2 hours 20 minutes and has a longer stopover in Postojna.\
  \ Here there is the possibility to visit the toilet. If the carrier does not make\
  \ this available to the passenger, or the passenger has difficulty in doing so (soliciting),\
  \ this constitutes a failure to fulfil the obligation to provide a comfortable journey\
  \ for the passenger.\nIn accordance with Article 23 of the Regulation on the method\
  \ of performing the public passenger transport service by public regular services\
  \ in internal road transport and on the concession of this public service (Official\
  \ Journal of the RS, No 73/09), the carrier is obliged, inter alia, to provide passengers\
  \ with information on the route, its route and the individual journey, and to provide\
  \ passengers with a comfortable journey.  It is also the case that passengers have\
  \ the right to be fully, transparently and up-to-dately informed on all matters\
  \ relating to their rights and obligations (price, timetable, ticket, route, arrival,\
  \ departure, etc.).\nBuses with toilets are more commonly used in occasional services,\
  \ which are generally longer-distance and a matter of business decision by the carrier.\
  \ Given that the passenger area (travel distances) in our country is relatively\
  \ small and taking into account a certain intermediate stop (e.g. a regional centre\
  \ station), the supply of toilet bus services is consequently very small.\n4. As\
  \ the case of this passenger shows, this was an exceptional case (weather conditions,\
  \ delay) and the behaviour of the carrier is not at all justified, it is (very)\
  \ damaging to the reputation of this type of service in general.\n5. The passenger\
  \ has the right to complain about the quality and the manner in which the service\
  \ has been provided in accordance with Regulation (EU) No 181/2011 of the European\
  \ Parliament and of the Council of 16 February 2011 on the rights of passengers\
  \ when travelling by coach and bus and amending Regulation (EC) No 2006/2004 (Official\
  \ Journal of the European Union L 55/1 of 28.2.2011). The passenger may lodge a\
  \ complaint with the carrier within 3 months of the journey being made. The passenger\
  \ can obtain detailed information on how to lodge a complaint on the Ministry's\
  \ website.\n6. In other countries, this type of arrangement is generally left to\
  \ the transport operators and the system of this type of service is dealt with in\
  \ the form of controls or complaints and adapted in the form of specific stops,\
  \ as is the case here. In view of the above, taking into account the relatively\
  \ short distances (and stops), this type of transport service is also appropriate\
  \ and guaranteed through a complaint or supervisory function. Thus, there is no\
  \ real need to regulate this service.\n "
response date: 2017-03-28
response due date: null
sent date: 2017-01-16
title: Mandatory bus stops without toilets
upvotes: 20
url: https://predlagam.vladi.si/predlog/8068
