I work in a team whose main purpose is to issue decisions and rulings in administrative proceedings. We employees observe and marvel at the incompetent people who are being recruited to junior or middle-management positions.  We have one head of department who became this by inertia years ago because he was the most senior.  Legislation in our area of work changes quite frequently, but this manager does not follow it up as well as he should be expected to. He does not know how to write the administrative decisions that he, as manager, signs for others. When clients ask about a problem in depth, he refers them to a junior colleague, saying that the junior colleague will know better. If a subordinate tries to tell him he is wrong in a conversation, he orders him : "you will do as I say...". Of course, this forces us to put written questions to a higher authority and to prove that he is misinterpreting the law by e-mail replies. This results in resentment and consequently in bullying of subordinates. Sometimes, at the request of clients, he asks employees to find a solution in a decision that is not in accordance with the law.  Furthermore, he does nothing all day but wander around the house, papers in hand, verbally dividing up tasks and drinking coffee for too long with his supportive colleagues. He does not even write decisions, although other managers in other locations in our service do. Even though there are fewer and fewer staff, he does not do the gripping work. The director is not critical enough to dismiss his long-standing colleague, this boss I am describing. That has probably never happened before in this country.
MY SUGGESTION: There needs to be some control over the so-called 'little bosses' who want to stay that way until they retire, even though they work 3x too little, do not follow the law and avoid contact with the citizens to whom they should be interpreting the rules. Their knowledge of how they follow the legislation needs to be checked, why such bosses rate as "excellent" those subordinate colleagues who spend 2-3 hours a day running private errands outside the house and are, of course, unquestioningly beholden to such bosses. Those hard-working and diligent workers, on the other hand, are judged only as "good". The civil service cannot meet the needs of citizens and other entities efficiently and quickly enough if it has in its ranks junior managers who are totally incompetent.  And this incompetent staff orchestrates poor performance and, by its own example of laziness, is unable to achieve anything other than ridicule and quarrelling from its subordinates, which has an impact on the poor working atmosphere and, consequently, on the unfriendly attitude towards customers.